PT PRO

Implementation of several ARCHIBUS applications

Portugal Telecom is the largest telecom operator of Portugal. Since the organization became private, the non core business activities of the company are grouped in separate departments. PT PRO takes care of the facilities management of the group.

For the management of their real estate and facilities PT PRO started with the implementation of ARCHIBUS in 2007. After finishing the pilot project for one building, the complete portfolio of 120 buildings has been rolled out.

Apart from Space Management, PROCOS has also implemented the Service Desk and On Demand Work. Every PT PRO staff member uses this web application to make requests to the facilities department.

Since PT PRO also uses a number of SAP modules, a detailed and on line integration between ARCHIBUS and SAP has been executed. The team of PROCOS Belgium was in charge of the analysis of the requirements, the customization of the software and the integration with SAP. This could only be realized in close collaboration with the ICT department of Portugal Telecom.

Software implemented

ARCHIBUS:
Space Management
Building Operations
 
ARCHIBUS Web Central:
Service Desk
On Demand Work