Support on outsourcing facilities management
End 2008 SABAM, the biggest Belgian organization of copyrights, decided to outsource most of their facilities services. By closing down their own facilities department, the development of the concept and the implementation of a TFM (Total Facilities Management) was in order.
PROCOS supported and advised Sabam during the entire process.
After a thorough analysis PROCOS defined the AS IS situation and a TO BE situation.
The SLA’s (Service Level Agreements), together with the KPI (Key Performance Indicators) were drawn up and written down.
As up today PROCOS is still in charge of quality control and the strict compliance of the contract.